Service and Product Terms

These terms set out how ICT Dynamix delivers service work and products to customers. They are written to be clear and practical. Specific commercial amounts, rates and contract conditions are configurable and confirmed with each customer; where a signed contract or account agreement exists, that agreement takes precedence over the general terms below. These terms are not legal advice.

1. Service Call-Outs

Service can be requested through the website, the customer portal, email, phone or WhatsApp. Where an issue is reported by phone, email or WhatsApp, ICT Dynamix staff may log it on the customer’s behalf. We schedule and dispatch attendance based on priority, contract cover and availability. We rely on accurate site, contact and access information to attend efficiently.

2. Minimum Charges

A minimum charge may apply to a call-out, inspection or work performed, including where no fault is found or where attendance is requested outside of a customer’s contract cover. Applicable minimums are confirmed in advance for non-contract work and may be waived under contract terms.

3. Quotations and Approvals

Some work requires a quotation and written approval before it proceeds — for example, parts replacement, larger repairs or out-of-scope work. We will not proceed with chargeable work that requires approval until the customer has approved it, except where emergency safety or continuity action is reasonably necessary and is confirmed afterwards.

4. Parts, Labour and Materials

Parts, labour and materials may be charged where the work falls outside an applicable warranty or contract, or where equipment has been damaged. Parts used are recorded against the job card. Labour is recorded by time on the job. Prices and rates are configurable and are confirmed with the customer or governed by the contract.

5. Warranty and Contract Support

Work covered by a valid warranty or a current support contract is handled in line with that warranty or contract. Cover depends on the equipment, the fault and the terms in force at the time. Work outside cover — including consumables, accidental damage and out-of-scope requests — may be chargeable.

6. Damage, Negligence and Exclusions

Charges may apply where equipment is damaged through misuse, negligence, unauthorised changes, power events, environmental conditions or causes outside warranty or contract terms. ICT Dynamix is not responsible for pre-existing faults, third-party equipment or issues caused by factors beyond our reasonable control.

7. Payment Terms

Payment terms depend on the customer’s contract or account arrangement. Account customers are invoiced per their agreement; other work may require payment on completion or in advance of ordering parts. Amounts and due dates are confirmed per invoice and remain management-reviewed.

8. Loan Equipment

Any equipment loaned to a customer remains the property of ICT Dynamix. It must be kept in good condition and returned on request or at the end of the work. Loss of, or damage to, loan equipment may be chargeable. Loan items and their return are recorded on the job card.

9. Customer Responsibilities

Customers are asked to provide accurate contact details and correct site/location information, reasonable access to equipment, a safe working environment, and timely decisions on quotations and approvals. Delays or inaccurate information may affect response times and may incur additional charges.

10. Site Access and Safety

Customers must provide safe and lawful access to the work site, including any gate, security or escort arrangements. Where a site is unsafe or access cannot be provided, attendance may be rescheduled and a call-out charge may apply. Our staff follow reasonable site safety requirements.

11. Service Completion and Sign-Off

On completion, work is recorded on the job card with a completion summary. Sign-off may be captured digitally or physically and records the technician and, where available, the customer who accepted the work. Sign-off confirms the work recorded was carried out; it does not waive warranty or statutory rights.

12. Customer Feedback

Customers may rate and comment on completed work. Feedback is used to maintain service quality and to address any concerns. We encourage customers to raise any issue with completed work promptly so it can be reviewed.

13. Data, Records and Communication

ICT Dynamix keeps records of requests, tickets, job cards and related communication to deliver and support the service. Contact details are used to communicate about service. We handle customer information responsibly and limit access to authorised staff.

14. Changes to Terms

These terms may be updated from time to time. The current version is published here and is subject to periodic management review. Where a signed contract applies, changes to these general terms do not override that contract.

15. Contact ICT Dynamix

For any question about these terms, a quotation, an invoice or completed work, contact ICT Dynamix through the details on our contact page. We are happy to clarify how these terms apply to your account or a specific job.

Published for information. Commercial amounts, rates and specific contract conditions are configurable and confirmed per customer; where a signed contract or account agreement exists, it takes precedence. This page is not legal advice.